We are seeking an experienced Chief Customer Support Officer to lead our customer support team in a high-risk industry.

Key Responsibilities:
• Develop and execute long-term customer support strategies to boost satisfaction and loyalty
• Lead and manage the customer support team
• Handle risk and incident management effectively
• Optimize processes using modern tools (CRM, AI solutions) to improve efficiency and service quality
• Analyze customer interaction data and provide actionable reports to senior management
• Collaborate with Legal, Sales, Marketing, and other teams for a unified customer service approach

Candidate Requirements:
• Minimum 5 years in senior customer service roles, preferably in iGaming
• Strong leadership skills and experience in high-pressure, high-responsibility environments
• Excellent analytical, communication, and negotiation skills
• Hands-on experience with modern CRM and customer support tools
• Fluent in English and Russian or Ukrainian

➡️ Apply: Send CV to [email protected]
Or via Telegram: @Apercon