]We are looking for an experienced and strategic Chief Customer Support Officer to lead our customer support team within a high-risk industry.

Key Responsibilities:
– Strategic planning and execution – Develop and implement long-term customer support strategies that drive satisfaction and loyalty in a high-risk environment.
– Team leadership
– Risk and incident management
– Process optimization – Analyze and improve workflows by introducing new technologies and tools (like CRM systems and AI solutions) to enhance efficiency and service quality.
– Data analytics and reporting – collect, analyze, and interpret customer interaction data to make informed decisions and provide actionable reports to senior management.
– Cross-functional collaboration – work closely with Legal, Sales, Marketing, and other teams to ensure a unified approach to customer service.

Candidate Requirements:
– Proven experience in senior customer service leadership roles (minimum 5 years).
– Required experience in iGaming sector
– Deep understanding of the challenges and operational risks in high-responsibility environments.
– Strong leadership skills with the ability to make sound decisions in complex, high-pressure situations.
– Excellent communication and negotiation skills.
– Ability to analyze large volumes of data and apply insights to strategic decision-making.
– Practical experience with modern CRM platforms and customer support management tools.
– Fluent in English.

➡️ How to Apply: Send your CV to [email protected]
Or in Telegram @Apercon